Email & Communication

lie

Five Exaggeration Words that Can Ding Your Credibility

How accurate are your claims and statements about your business or professional life? If you are in business for yourself, marketing often falls on your shoulders. It’s hard to find the delicate balance of confident self-promotion while remaining gracious and humble. One temptation in marketing ourselves and our businesses–that can often be unintentional–is to use …

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irritated

How to Handle the Workplace Nag (How-to)

Hope received an early morning text from her colleague, Von.* “Please don’t forget to (insert task here) sometime early this week.” Sigh. She’d already put a note on her desk as a reminder to do the task when she got to work.  He’d already talked with her on the weekend about the task. He’d already texted …

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secret

Five Things a Real Professional Should Not Say (3 minute read)

We’ve all let out the snippy retort or the thoughtless response to an email. But a true professional will be conscientious about how he/she responds to others at work, knowing that good relationships are the foundation of professional effectiveness. The following examples are based on real-life dialogues I’ve experienced or heard about. “You obviously missed …

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“As an Executive, I Don’t Have Time for This” (Microlearning Exercise)

“Please communicate with my (support staff) because as an executive I don’t have time for this.” Yikes. That was the essence of an email received from a busy executive. How does it strike you?   One phrase or sentence can give an impression to others that you may later regret. (I don’t know if this …

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Freedom Week – (Highlights)

In the United States, we’ll be celebrating Independence Day on the 4th. It’s also prime time for summer festivities and a more relaxed attitude. So this week, instead of a formal post, we’ll have a “Freedom Week.” Here are some past posts that you might have missed, all with the idea of giving you freedom …

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social media

Consider Yourself a Professional? Here’s What You Should Avoid on Facebook (Acrostic)

If you don’t use Facebook or Instagram, you can skip this acrostic. 🙂 But if you’re part of the 2.13 billion users out there, here are eight things an excellent professional should avoid doing on Facebook. Fake news We’ve all seen it. Inflammatory articles based on pieces of truth or short sound bites, but that …

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ignore

How to Communicate with Non-Responsive People (3 Minute Read)

You’ve sent an email to that client or customer multiple times, and you haven’t received an answer. Or you’ve called someone, and left more than one message (or found their voice mail box to be full.) You may have even resorted to sending snail mail, to no avail.What do you do now? The fact remains, that …

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